Warranty & Complaints


We give our products and logically our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens so that you can claim a warranty. From a legal point of view, you are obliged to report this to us within two months of the detection of the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.


It can always happen that something is not going completely as planned. We recommend that you first make complaints known to us by emailing.

unexpectedly we unexpectedly come out?
from 15 February 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr . If your complaint is not yet processed elsewhere, you are free to deposit your complaint via the European Union platform.